Privacy Policy
Wrinkle Whisperer respects your privacy and is committed to protecting your personal information and health information.
This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, contact us, make an appointment, complete a consultation form, or receive services from us.
Wrinkle Whisperer operates in Australia and handles personal information in accordance with the Privacy Act 1988, the Australian Privacy Principles, applicable health records requirements, and relevant Queensland healthcare and medicines requirements.
Health information is considered sensitive information under Australian privacy law and is handled with additional care. The Office of the Australian Information Commissioner is the national privacy regulator in Australia.
1. Information we may collect
We may collect personal information and health information including:
- Your name
- Date of birth
- Contact details, including phone number and email address
- Appointment details
- Medical history
- Allergies
- Current medications and supplements
- Pregnancy or breastfeeding status, where relevant to treatment suitability
- Previous cosmetic, medical, dental or skin procedures
- Treatment goals and concerns
- Clinical notes
- Consent forms
- Before and aftercare information
- Payment information
- Photos or images, where clinically required and with appropriate consent
- Communication history, including emails, text messages, online forms and appointment requests
We only collect information that is reasonably necessary for consultation, assessment, treatment planning, safety, aftercare, record keeping, administration, and legal or regulatory obligations.
2. How we collect information
We may collect information when you:
- Visit our website
- Submit an online enquiry or booking form
- Call, email, text or message us
- Book an appointment
- Attend a consultation
- Complete a medical history or consent form
- Provide photographs or clinical images
- Communicate with us through social media or online platforms
- Receive services from our clinic
Where possible, we collect information directly from you.
3. Why we collect your information
We collect your information to:
- Respond to enquiries
- Manage bookings and appointments
- Assess suitability for cosmetic appearance consultations or procedures
- Review medical history, medications, allergies and risk factors
- Provide safe and appropriate care
- Obtain informed consent
- Prepare treatment or care plans
- Provide aftercare instructions and follow-up communication
- Maintain accurate clinical records
- Process payments
- Meet legal, insurance, professional and regulatory obligations
- Improve our services and clinic processes
Cosmetic procedures are medical procedures and may not be suitable for everyone. Information collected during consultation helps us assess suitability, risks, recovery considerations and whether treatment should proceed, be delayed or not be recommended.
4. Prescription-only medicines and Queensland requirements
Some cosmetic options may involve prescription-only medicines. These are not advertised as treatments on this website and can only be considered after appropriate consultation, assessment and prescribing by an authorised practitioner.
In Queensland, Schedule 4 medicines are regulated under the Medicines and Poisons Act 2019 and the Medicines and Poisons Regulations 2021, including rules about prescribing, administering, buying, supplying, possessing and storing these medicines. Queensland Health confirms that Schedule 4 cosmetic injectable medicines are strictly regulated in Queensland.
Where prescription-only medicines are involved, your information may need to be shared with an authorised prescriber, pharmacy, or relevant health practitioner involved in your care, where required for safe and lawful assessment, prescribing, supply, administration, documentation and follow-up.
5. Clinical photographs and images
We may take clinical photographs for assessment, treatment planning, monitoring progress, clinical records, aftercare, or review purposes.
Clinical images are part of your health record and are treated as sensitive health information.
We will not use your images for advertising, social media, website content, training, or promotional purposes without your specific consent.
You may choose not to consent to promotional use of images. This will not affect your ability to receive a consultation or care.
Where images are used publicly, we will take care not to make misleading claims, imply guaranteed outcomes, or present results in a way that is inconsistent with Ahpra advertising requirements. Ahpra guidance for higher-risk cosmetic procedure advertising requires advertising to be responsible, balanced and not misleading.
6. Testimonials, reviews and social media
Health service advertising in Australia is subject to strict rules.
We do not publish testimonials on our website that refer to clinical care, cosmetic procedures, treatment outcomes, safety, satisfaction, or practitioner skill.
If you communicate with us through social media, please avoid sharing private medical information publicly. Social media platforms are not a secure way to share health information.
If you send us a message through social media, we may keep a record of that communication for administrative or clinical purposes.
7. Website, cookies and analytics
Our website may collect limited technical information, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Website interaction data
This information may be collected through cookies, website analytics tools, security tools, booking systems, or contact forms.
This helps us maintain website security, understand website usage, improve user experience, and manage enquiries.
You can adjust your browser settings to block or delete cookies, but some website features may not work properly.
8. Online forms and third-party services
Our website may use third-party services for bookings, contact forms, website hosting, email delivery, payment processing, analytics, or business administration.
These providers may process or store information on our behalf. We take reasonable steps to use reputable providers and protect your information.
Examples may include:
- Website hosting providers
- Booking systems
- Email platforms
- Payment processors
- Website form plugins
- Analytics tools
- Cloud storage or business software
We do not sell your personal information.
9. When we may disclose your information
We may disclose your information where reasonably necessary to:
- Health practitioners involved in your care
- Authorised prescribers, where required
- Pharmacies, where required
- Administrative or booking service providers
- Payment processors
- IT, website, software or storage providers
- Insurers, legal advisers or professional advisers
- Regulatory authorities, where required by law
- Emergency services, if required for your safety
- Other parties where you have given consent
We will only disclose information where necessary, lawful and appropriate.
10. Storage and security of information
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored in:
- Secure electronic systems
- Booking or clinical record systems
- Password-protected devices
- Secure cloud-based platforms
- Paper records, where applicable
We use reasonable safeguards such as restricted access, password protection, secure storage and administrative controls.
No online system can be guaranteed completely secure. If we become aware of a privacy breach that is likely to cause serious harm, we will take steps in accordance with applicable data breach notification requirements.
11. Accessing or correcting your information
You may request access to your personal information or health information held by us.
You may also ask us to correct information if you believe it is inaccurate, incomplete, outdated or misleading.
We may need to verify your identity before providing access or making changes.
In some situations, access may be limited where required or permitted by law.
12. Marketing communication
We may use your contact details to send appointment reminders, clinic updates, aftercare information, or relevant service information.
We will not send you marketing communication where you have opted out.
You can unsubscribe or request not to receive marketing messages at any time.
We will not use sensitive health information for marketing without consent where consent is required.
13. Children and young people
Our services are intended for adults.
We do not knowingly collect personal information from children for cosmetic procedure services without appropriate parent or guardian involvement and lawful consent where required.
Cosmetic procedures may not be suitable for young people and require careful assessment.
14. How long we keep information
We keep personal information and health records for as long as required for clinical, legal, insurance, regulatory and business purposes.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.
15. Complaints and privacy concerns
If you have a privacy concern or believe your information has not been handled appropriately, please contact us first so we can try to resolve the issue.
You can contact us at:
Wrinkle Whisperer
Email: [insert clinic email]
Phone: [insert phone number]
Location: [insert clinic location]
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner, which handles privacy complaints in Australia.
16. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or clinic processes.
The updated version will be published on our website with the effective date.
Effective date: 05/06/2026
